Frequently Asked Questions
Everything you need to know about your BTS Army gear.
How long does shipping take for official merchandise?
Standard shipping typically takes 7-14 business days. Please note that high-demand comeback periods may result in slight delays as we process a large volume of Army orders.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed clothing items. Please ensure all original tags are attached to be eligible for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows standard unisex sizing, but we recommend measuring a favorite hoodie or tee at home to compare with our charts.
Are your products officially licensed?
Yes, all our products are either officially licensed or high-quality custom designs created specifically for the global Army community, ensuring premium fabric and print quality.
Do you ship internationally?
Yes, we ship to over 150 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I wash my BTS graphic tees?
To preserve the print and fabric, we recommend washing your items inside out in cold water and air drying or using a low-heat tumble setting.